FAQs
Frequently asked questions
Product Details
Payment Options
Shipping Returns
Privacy Details
product
Are the materials used for the dolls safe?
Our dolls are made from premium TPE or medical-grade silicone. They are eco-friendly, non-toxic, and skin-friendly, tested for safety and quality.
Which parts of the doll can be customized?
You can customize the hair style, skin tone, eye color, body size, nails, and even intimate details for a personalized experience.
Does the doll have a movable skeleton for posing?
Yes, the dolls are equipped with a metal skeleton that allows for flexible, realistic posing, ideal for photography, display, or companionship.
How should I clean and maintain the doll?
Clean with warm water and mild antibacterial soap, pat dry, and apply renewal powder to maintain skin texture. Avoid direct sunlight.
Do dolls come with clothing and accessories?
Each doll comes with basic lingerie by default. You can purchase additional outfits, wigs, and eyes for diverse styles.
Payment
What payment methods are available?
We accept Visa, MasterCard, PayPal, Apple Pay, and other major international payment options for safe and easy transactions.
Will I receive a confirmation after payment?
Yes. Once payment is completed, you will receive an order confirmation email with all relevant details and estimated shipping date.
Is the payment process secure? Will my personal data be safe?
Our checkout uses SSL encryption to ensure transaction security. Your payment data will never be shared with third parties.
Is installment payment available?
Installment options are available via selected payment methods. You can check available plans on the checkout page.
Do you offer cash on delivery (COD)?
Sorry, due to the nature of the product and security reasons, we do not support cash on delivery at this time.
Shipping & Returns
Which couriers do you use, and how long is delivery?
We ship via DHL, FedEx, and UPS. Delivery typically takes 7-15 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide to most countries and regions. Please ensure your address details are accurate.
What if the product arrives damaged?
If the doll arrives damaged or defective, please contact us within 24 hours with photos, and we’ll assist you promptly.
Can I return or exchange the doll without reason?
Due to hygiene and customization reasons, returns and exchanges are only accepted for quality-related issues.
Can I change my shipping address after placing an order?
If the order hasn’t been shipped, you can contact customer service to update your address. Once shipped, the address cannot be changed.
privacy
Is the package discreetly wrapped?
Yes, all orders are shipped in plain, unmarked packaging to fully protect your privacy.